SPEAKING
SKILLS Making and responding to complaints
f you are unhappy about or dissatisfied with a product or service, you may feel the need to make a
complaint. A complaint is actually an expression of displeasure or annoyance. The previous three
conversations show how to make complaints and respond to complaints.
There are many expressions that you can use to express complaints, such as /m sorry to bother you but
Excuse me, but there is a problem with., I have a complaint to make about., etc
When somebody complains to you about something, you will definitely want to say something as a
response. If you've provided the product or service which has caused a complaint, you may need to
apologize for the problem or inconvenience caused, and see what you can do about it. You can give
responses like /'m so sorry, /didn't realize., /'m really sorry. I will not make the same mistake again,
and Well look into it right away
If you are not sure about how to deal with the problem at the moment, and need some time to figure
out solutions to it, you can respond to a complaint by saying something like I suggest you leave it with
us and well see what we can do. Yet if there is nothing you can do to help solve the problem, you may
respond to the complaint using expressions such as Sorry, but we cant do anything about it
Please refer to the following table for more expressions that can be used to make a complaint and
faint
respond to a compi
