Dear Mr Chen,
亲爱的陈先生：
We are sorry to hear that you are not satisfied with your robot. We understand why you are so angry. We would like to send you a new robot. You will only need to put the batteries in to make it work. Of course, you can have your money back if you would not accept our new product. However, we hope that you will give it a try. We are sure that you will like it. You are welcome to let us know whenever you are not satisfied with it. Please tell us your decision. If the new robot is your choice, please let us know when we can send it to you. We lookforward to hearing from you soon.
听到你说对机器人不满意，我们表示很遗憾。我们理解你为什么如此生气。我们想给你寄一个新的机器人。你只需要放入电池就可以让它正常工作了。当然，如果你不接受我们的新产品，你能拿回你的钱。但是，我们仍然希望你能给它一次机会。我们保证你会喜欢它的。任何时候只要你不满意它了，欢迎你告知我们。请告诉我们你的决定。如果你选择了新机器人，请告诉我们什么时候可以把它寄给你。我们期待很快收到你的回信。
Yours sincerely, Lin Fang Manager
真诚的，总经理 林芳
