接电话 (Answering the Phone): A: Hello, this is [Your Name].
B: Hi [Your Name], this is [Caller's Name]. How are you?
询问对方身份 (Asking for Identification):
A: May I ask who's calling, please?
B: This is [Caller's Name] from [Company/Organization].
留言 (Leaving a Message):
A: I'm sorry, [Person's Name] is not available right now. Can I take a message?
B: Yes, please let them know [Caller's Name] called and will call back later.
转接电话 (Transferring a Call):
A: Can I transfer you to [Person's Name]?
B: Sure, please connect me.
请求回电 (Requesting a Call Back):
A: Could you have [Person's Name] call me back, please?
B: Of course, I'll let them know.
结束通话 (Ending the Call):
A: Thank you for calling. Have a great day!
B: You too. Goodbye!
确认信息 (Confirming Information):
A: Just to confirm, did you say [Repeat Information]?
B: Yes, that's correct.
提供帮助 (Offering Assistance):
A: Is there anything else I can help you with?
B: No, thank you. That's all for now.
约定电话会议时间 (Scheduling a Phone Meeting):
A: When would be a good time for you to have a phone meeting?
B: How about [Proposed Time] on [Proposed Day]?
询问是否方便接听电话 (Asking if It's a Good Time to Talk):
A: Is now a good time to talk, or would you prefer to schedule a call later?
B: Now is fine. What's on your mind?
让别人等一下 (Asking Someone to Hold):
A: Hi, this is [Your Name] from [Your Company]. May I speak with [Person's Name], please?
B: Sure, just a moment, please.
(Hold music or brief pause)
B: Thank you for holding. I'll connect you now.
打错电话 (Calling the Wrong Number):
A: Hello, may I speak with [Person's Name]?
B: I'm sorry, you have the wrong number.
A: Oh, I apologize for that. I must have dialed incorrectly. I'm sorry to bother you.
打错电话后的礼貌结束 (Polite Ending after a Wrong Number):
A: I apologize for the mistake. Thank you for your time.
B: No problem. Have a good day.
A: You too. Sorry again.
打电话给错误部门 (Calling the Wrong Department):
A: Hi, I was trying to reach the sales department.
B: You've actually reached the customer service department. Would you like me to transfer you?
A: Yes, please. Thank you.
让别人等一下 (Asking Someone to Hold, Alternative):
A: Good morning, this is [Your Name]. Is [Person's Name] available?
B: I'm sorry, they're currently on another call. Can you please hold for a moment?
(Hold music or brief pause)
B: Thank you for waiting. I'll see if they're available now.
